Who is responsible?
East London Man With A Van is responsible for the information collected through this website. Contact us at hello@eastlondonmanwithavan.com or 07807 933846 for questions about your data.
What we collect and why
When you request a move, we collect your name, contact details, collection and delivery addresses, preferred timing, inventory and access notes. We use these to prepare an estimate, check availability, contact you and perform the agreed service. This processing is necessary to take steps at your request before a contract and to fulfil a confirmed booking.
By clicking “Get Quote and Book”, you agree that we will collect and save the phone number, pickup and destination postcodes, van and crew choices you submit. We save this as an estimate enquiry even if you do not finish the booking form, so our team can help with your requested move. When you submit a booking, the matching customer record changes from Estimated to Customer. We process this information to take steps at your request before a contract. This does not sign you up for unrelated marketing.
The job diary also holds the estimate, booking status, assigned crew, internal operational notes and payment status. We don’t collect card details or process online payments. Please avoid including sensitive information or identification documents in your booking notes.
If you attach load or access photos, they are sent after your booking request is saved and stored privately with the job. Only authorised business administrators can open them in the Job Desk. Avoid including identity documents, payment details or other unnecessary personal information. Photos are resized and embedded location metadata is removed before storage.
Who can access the information?
Authorised business administrators can access the job diary. Drivers and crew receive the details necessary for their assigned work. Our website and database providers process information on our behalf: Vercel hosts the website and Supabase stores the booking database. Resend sends booking alerts to the business administrators; these contain a booking reference and a link to the private job diary.
UK postcode lookups use Postcodes.io. Route calculations send coordinates derived from those postcodes to the configured road routing provider. These services do not receive your name, contact details or full street address from our route calculation. We use them to estimate mileage.
When you search for an address or postcode, your search text is sent to Google Maps to return suggestions. Only enter an address or postcode; customer names, phone numbers and booking notes are not needed. You can enter the details manually instead. Google handles searches under its privacy policy. Google’s privacy policy
If you choose WhatsApp or email, your message is handled by that provider under its own privacy terms. These are optional contact methods. Some providers may process data outside the UK; applicable contractual safeguards and provider arrangements should govern those transfers.
Security and essential cookies
Administrator access uses an essential, secure, HTTP only sign in cookie that expires after 30 days. The public website does not set advertising cookies. Optional analytics is described below. We process limited technical request information to protect the forms from abuse; rate limit identifiers are hashed and expire within the relevant short protection window. Hosting providers may retain security logs under their policies.
Cloudflare Turnstile protects address searches, route lookups, booking submissions and administrator sign in from automated abuse. A successful address search check sets an essential, HTTP only cookie for up to 30 minutes. Cloudflare’s privacy policy.
While you complete the booking form, this browser can store an unfinished draft, including any selected photos, for up to 24 hours from your last change. It stays on this device and is restored when you return. Use “Start again” to clear it. The draft is cleared after successful submission and photo upload. If local storage is unavailable, you can still book. After you request an estimate, a secure cookie keeps your contact number available to prefill the booking form for up to 24 hours. The estimate enquiry is also saved in our private customer database.
Your private booking link shows the booking arrangements and lets you request changes. Keep it private: anyone with the link can access those details. Links expire and we can disable or replace them on request. Change requests are stored with the existing booking for our team to review; they do not automatically change an agreed booking. Private booking pages are excluded from analytics and search indexing.
Optional website analytics
Google Analytics and Google Tag Manager only load after you choose Accept analytics. We measure page visits, service and area page views, FAQ opens, scroll depth, active time on a page, call/email/WhatsApp clicks, and use of the booking form. Booking events cover step progress, van and crew selection, draft resumes, address search outcomes, route calculation outcomes, photo counts, validation errors and successful requests. We do not record session replays or keystrokes. We do not send names, email addresses, phone numbers, addresses, postcodes, booking references, dates, inventory text, uploaded photos, file names or discount eligibility. Events contain only fixed categories and counts. URL query strings and referrers are excluded. Private Job Desk pages are not tracked. Google processes technical connection information when receiving these requests. Advertising features and personalisation are disabled.
You can accept or reject analytics, and withdraw consent using Cookie settings in the footer whenever analytics is enabled. Your choice is kept in local storage for 180 days. If accepted, Google uses _ga and _ga_* cookies for up to 180 days. Rejecting analytics does not affect your ability to book. Withdrawal stops future tracking and removes these cookies; it does not undo data already sent to Google. Analytics event data is retained for 2 months and user level data for 14 months; repeat visits do not restart that retention period. Aggregated reports can be retained longer. Google’s privacy policy
How long information is needed
We retain booking information while it is needed to manage your request, deliver the service, resolve questions and meet applicable accounting or legal obligations. Unnecessary enquiry and operational details should be removed when they are no longer needed. Contact us to request deletion or ask about the retention of your particular booking.
Your choices and rights
You can ask to access or correct your information, and request erasure, restriction or portability where those rights apply. You may also object to processing based on legitimate interests. We may need to verify your identity before responding. If a legal obligation requires us to keep a record, we’ll explain that.
Raise privacy concerns with us first so we can help. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Last updated: 7 October 2026.