1. Requests and confirmation
Submitting the online form sends a booking request to East London Man With A Van. We check availability, the load, access and price, then contact you to confirm. Your time, vehicle and crew are secured when we confirm the booking.
2. Standard rates and cargo value
Our hourly rates cover the van and the selected crew, with a two-hour minimum. Job time includes loading, driving and unloading. Students and customers over 65 receive 10% off the entire price; suitable proof may be required and discounts do not stack.
Standard rates apply only to cargo with a total value below £3,000. If the total value of the cargo is £3,000 or more, you must let us know before we confirm the booking. We will discuss the load and agree any different pricing or transport arrangements with you. This is a pricing condition, not a limit on our liability or a statement of insurance cover.
3. Additional charges
Mileage
The first five road miles between collection and delivery are included. For journeys over five miles, only the miles beyond five are charged: £1.50 per extra mile for a Transit or £2.50 per extra mile for a Luton. Driving time remains part of the job time.
The online estimate uses postcode locations and road routing. We check the exact addresses and any extra stops when confirming the route.
Stairs
Stair carries cost £10 per floor, per mover, at both collection and delivery. Floors at each address are added together. No stair charge applies where a suitable lift can carry the whole load. Tell us about items that cannot use the lift, split levels, entrance steps or unusual access so we can agree the charge before confirmation.
London zones
A £15 low-emission zone surcharge applies if either collection or delivery is within the applicable area. A £30 Congestion Charge zone surcharge applies if either address is within that zone. Each surcharge applies once per job, even when both addresses are inside. If both apply, the combined charge is £45. These are our business surcharges, not TfL’s vehicle charge amounts.
Other arrangements
Additional stops, parking costs, permits, tolls, ferry or tunnel crossings, dismantling and unusual loads may affect the price. We discuss and agree any additional work or costs before you commit. European and complex long-distance moves are individually quoted.
4. Estimates and access
Your online total is an estimate based on the information supplied. The final price reflects the agreed work, actual time, verified route and access. We explain any changes before confirming.
Please provide accurate contact details, addresses, an inventory and access information. Arrange lawful loading space, necessary permissions and someone to provide access at both ends. Goods should be ready for the agreed work. Let us know if key collection, lift access or parking changes.
5. Preparing goods
Pack loose items securely and protect fragile possessions. Identify unusually heavy, valuable or delicate items before booking so we can confirm suitable arrangements. Arrange safe appliance disconnection separately unless otherwise agreed. Illegal, dangerous or hazardous goods must not be included. We may decline unsafe work or goods we cannot reasonably transport.
6. Payment
Pay the driver at completion. We accept cash, card, Bitcoin or other crypto. There is no online checkout or deposit through this website. Agree any different payment arrangement with us before the job.
7. Changes and cancellation
Call 07807 933846 or message us as soon as plans change, quoting your reference. An unconfirmed request can be withdrawn. Changes to confirmed dates, inventory or route depend on availability and may change the estimate. Any specific cancellation conditions must be disclosed and agreed when confirming the booking. Nothing here removes cancellation rights that apply by law.
8. Delays, concerns and your rights
Traffic, road restrictions and access can affect timings. Keep a contact phone available and let us know if your arrangements change. If there is a problem with the service or your goods, raise it with the driver and contact us promptly with the booking reference and relevant details.
We provide services with reasonable care and skill. Nothing in these terms limits liability that cannot lawfully be limited or removes your statutory consumer rights. Any insurance or special-item arrangements must be confirmed directly.
9. Contact and privacy
Contact East London Man With A Van on 07807 933846 or hello@eastlondonmanwithavan.com. Read the privacy notice for how booking information is handled. The business’s legal identity, contact address and full agreed terms should be provided with your confirmation before entering a contract.
Updated: 20 September 2026.