MAN WITH A VAN: YOUR QUESTIONS.

A Transit with one mover is £60 per hour, or £80 with two movers. A Luton is £80 per hour with one mover or £100 with two. Hourly bookings have a two hour minimum. Eligible single item deliveries have a £70 or £90 base charge instead. Mileage and applicable zone surcharges are itemised in your estimate. A Low loader is £120 per hour with one mover or £140 with two. The two hour minimum is £240 or £280 respectively, before applicable extras.

The two hour labour minimum is £120 for a Transit with one mover, £160 for a Transit with two movers, £160 for a Luton with one, and £200 for a Luton with two. Mileage and applicable zone surcharges are added separately. These are minimum labour amounts, not a guaranteed total for your move. The Low loader minimum is £240 with one mover or £280 with two, plus applicable extras.

Every road mile between collection and delivery is charged at £1.50 per mile for a Transit or £2.50 per mile for a Luton or Low loader. There is no free mileage allowance. This applies to hourly moves and single item deliveries. Enter your postcodes to see the charge in your estimate.

No. There is no separate stair charge. Tell us which floors are involved and whether a suitable lift is available so we can plan the lifting. Loading and unloading time is covered by the agreed hourly rate.

No. The applicable £15 ULEZ surcharge and £25 congestion zone surcharge each apply once per job, at any time of day. If both zones apply, that is £40 in total. These are our business surcharges, not TfL’s published vehicle charge amounts. The form checks postcodes and we review the exact addresses.

Yes, students and customers over 65 receive 10% off hourly labour, including the two hour minimum and any extra hours. Mileage, surcharges and single item deliveries are excluded. Select the discount when booking and have suitable proof available.

Pay your driver when the job is complete. We accept cash, card, Bitcoin or other crypto.

Your request goes directly into our job diary. We check the van, crew, timing and access, then contact you to confirm. Please wait for that confirmation before relying on the slot.

Call with your route, inventory and access details for urgent work. We check the diary, van and crew before confirming. Same day or next day availability is not guaranteed, even if you can select the date in the form.

List the items, box count, floors and loading arrangements, then allow time for loading, driving and unloading. If you are unsure, call or send photos before confirming. The postcode driving time is only one part of the move.

Yes, by arrangement. The online route is based on two postcodes, so list every additional stop in your notes and contact us to agree the full route and time. Extra stops may change mileage, access charges and the total estimate.

Call or WhatsApp 07807 933846 as soon as possible and quote your booking reference. We will check the diary and discuss the change and any agreed terms. Do not submit a duplicate request just to change the date.

The estimate uses the hours and details provided. If the inventory or access suggests a longer job, we discuss that before confirming. On the day, speak with the driver about progress and any change to the agreed work and final time.

Absolutely. A sofa, a fridge, a marketplace find or the desk you optimistically thought would fit in your car. One standard size item with reasonable access has a £70 base charge with one man or £90 with two, plus applicable extras. Multiple items use our hourly service.

One mover works well for boxes and smaller items if you can safely help with loading. Choose two movers for heavy furniture, stairs, bulky items or when you would rather leave the lifting to us. Let us know about unusually heavy items before booking. All van types are available with one or two movers.

A Transit suits smaller loads. A Luton offers more room for bulky furniture and includes a tail lift. A Low loader has a lower loading floor and a loading ramp. All are available with one or two movers. Send dimensions, photos and an inventory so we can confirm the right van for your load.

Ask when confirming. A passenger place depends on the vehicle, crew and suitable seating. Arrange your own travel unless a seat has been explicitly agreed.

Tell us the weight, dimensions and complete access route before booking. Some loads require specialist equipment or a specialist mover. A standard booking does not automatically include unusual or exceptionally heavy items.

Ask us to confirm the cover and any limits that apply to your specific booking before agreeing the job. Declare fragile, high value or hired goods and discuss packing and handling. Do not assume every item is covered for its full replacement value.

Arrange a safe, legal space near both doors. Check restrictions with the relevant council or building manager, and arrange a suspension or permit where needed. Tell us about long walks, loading bays, lifts and timed access before the day.

Yes, have items packed and ready unless you have agreed something else with us. Tape box bases, use smaller boxes for heavy books, protect fragile items and label each room. Keep keys, medication, documents and an essentials bag with you.

Discuss it before confirmation, including what needs taking apart and who will reassemble it. Packing, dismantling and specialist equipment are not automatically included in the standard online estimate.

Arrange safe disconnection and any draining, defrosting or other preparation required by the manufacturer before collection. Tell us dimensions and weights. Plumbing, electrical work and installing appliances are not part of the standard transport service.

Send the vehicle entrance, floor, lift size, loading bay slot and any height restrictions. Confirm who will allow access. Share private codes directly when needed rather than relying on the postcode to identify the right gate.

No. We cover North, South, East, West and Central London, and moves across the UK. Tell us both addresses and your dates so we can check the vehicle and schedule.

Yes. We move across the UK and can arrange European moves too. Tell us the destination, inventory and dates so we can agree travel, crossings, tolls and any paperwork before you commit. European moves are individually quoted.

Yes. We support film, TV, music videos, commercials and photo shoots with prop deliveries across the UK, London equipment hire collections, vans on set and returns after wrap. We can also help source equipment.